1337x — Help centre
Practical context for help centre, with explanations, conditions and useful next steps.
Scope and background
The help centre separates content questions from display problems. Start with the page and the action that produced the issue.
If text is in the wrong language, use the language switch for that topic. A browser's automatic translation can also alter labels, so check that setting.
A broken internal link should be reported with both its source page and destination. The link label alone may not identify the error.
Situations and examples
If an image fails while the text remains readable, record which image area is affected. Reload once after checking the connection rather than repeatedly opening new tabs.
If a menu cannot be opened, compare another page in the same browser. This helps determine whether the issue belongs to one page or the shared navigation.
Conditions that matter
For a factual correction, quote the disputed sentence and explain the issue. Product version and applicable condition are useful when a game description is involved.
Do not send credentials or full identity documents with a routine report. Device type, browser version and a redacted image normally describe a display issue more appropriately.
Use [email protected] for website questions. Account restrictions or financial disputes belonging to other services need their respective operators.
A practical sequence
Locate the issue
Copy the affected page address.
Reproduce once
Note the action and resulting message.
Remove private details
Redact any screenshot before sharing.
Email the report
Send the language, device and issue to our contact address.
Further questions
Must I create an account?
No account is required to send an ordinary website question.
Where do I report a bad translation?
Include the original phrase and chosen language in an email.
Can help reverse a payment?
This centre cannot act on a third party's transaction.
Why include the browser?
Different browsers can display the same page differently.